Telus Health Client Service Centre (Plan Administrator)
Your Benefits Administration Team will assist you with the plan’s day-to-day administration:
- Adding new employees/terminating existing employees; adding/removing dependents and beneficiaries
- Assistance using the Ariel Benefits Online website
- Benefit plan coverage and eligibility inquiries
- Premium statement inquiries/billing questions
- Waiving plan benefits or waiting periods
Contact Information:
Toll-free: 1-866-432-8427 (9:00 am to 6:30 pm AST, Monday to Friday)
Email: csc@telushealth.com
If you need to escalate an issue around Ariel, your forms submissions, or your billing, please reach out to Deborah McNeice or Bryan Cheyne at Telus Health. They are the escalation contacts for your plan and are here to help. They work closely with the team at Hub and will bring them in on any issues that might require consulting support.
Contact Information:
Bryan Cheyne: bryan.cheyne@telushealth.com
Deborah McNeice: deborah.mcneice@telushealth.com
Telus Health Admin Forms:
pdf
Enrollment(1.67 MB)
pdf
Application for Optional Life(215 KB)
pdf
Waiting Period Waiver(126 KB)
pdf
Group Change(279 KB)
spreadsheet
Salary Change (42 KB)
pdf
Client Access(461 KB)
pdf
Pre-Authorized Debit(143 KB)
Medavie Blue Cross (Health & Dental)
Primary contact for plan member inquiries related to health & dental coverage or claims questions.
Contact Information:
Toll Free: 1-800-667-4511
Form Email: Medavie Blue Cross Customer Service
Medavie Website: https://www.medaviebc.ca/
Blue Advantage Website: https://www.blueadvantage.ca/
Telus Health Virtual Care
This benefit was added to the plan effective April 1, 2021, for most municipalities participating in the NSFM plan. It’s available to employees enrolled in the health plan with Medavie Blue Cross.
TELUS Health Virtual Care (Portal) - Download Telus Health Virtual Care App / vc.telushealth.com
Support by email at help@vc.telushealth.com
Telus Health EAP (Employee Assistance Program)
Confidential support from counsellors & coaches with your work, health, and well-being. Receive support by phone, in-person, online, and through a variety of health & wellness resources.
Contact Information:
24/7 toll-free EFAP telephone number
1-844-880-9142
EAP Log In
Danielle Power
902-474-3209
danielle.power@telushealth.com
Desjardins Early Assistance Program
The Early assistance form is to be submitted to Desjardins after 10 days of absence. The Desjardins team will contact the member and provide you with an update.
Use Certificate # that combines the division # and the member's date of birth – DIV/YY/MM/DD
Submit Form via this Secure Link: Desjardins - Sending documents
Fax: 1-844-409-6571
Desjardins Early Assistance Program Forms:
- pdf Claim Form(1.31 MB)
- pdf Process(345 KB)
- LTD Early Assistance Webinar (Slide Deck): pdf Click Here(1.50 MB)
- NSFM Early Assistance Webinar April 2023: Click Here
Education
Understanding your NSFM Employee Benefits Plan (Slide Deck):
pdf
Click Here(7.67 MB)
Understanding your NSFM Employee Benefits Plan (Webinar): Click Here
pdf Participation Agreement(809 KB)
NSFM Benefit Plan Governance Guidelines
Hub International (Plan Consultants)
Please reach out to assist with:
- Complex benefit inquiries such as severance, extension of benefits coverage for employees on leave, etc.
- Plan design changes, amendments, and enhancement inquiries
- Resolving complex claim issues with carriers
- Support with life and disability claims (if applicable)
- Member education
Contact Information:
Brad Wilson: brad.wilson@hubinternational.com
Janine McInnis: janine.mcinnis@hubinternational.com
Cheryl Kane: cheryl.kane@hubinternational.com
Sean Muir: sean.muir@hubinternational.com
NSFM Health & Benefits Committee
Members:
- Carlene Hawley, Human Resources Manager, County of Inverness
- Rachel Hiltz, Payroll & Benefits Administrator, Municipality of the District of Lunenburg
- Tracy Dixon, Manager of Human Resources, Municipality of East Hants
- Krista Crossman, Director of Human Resources, Town of Amherst
- Lynn Wagner, Director of Human Resources, Shared Services, Municipal Joint Services Board – Lunenburg Region
Staff:
- Ian Morrison, NSFM imorrison@nsfm.ca
- David Campbell, AMANS dcampbell@amans.ca
